I am sorry to hear that you are unable to access the email and emails only remain active on active account. net. Joining in Options. Check email and password' This is happening in outlook on both my laptop and phone and I have not changed any settings. in Email Friday; Can't logon to Virginmedia mail from any remote client devices in Email a week ago; Blueyonder email account hacked and needs to be deleted in Email. com. Select Continue with Apple. 1) I can't log in to the ntlworld. It's been over 24 hours now, but when I check. Deleted ntlworld email account still live in Email 2 weeks ago; I need help with email settings in Email 2 weeks ago; Top. com alias emails associated with my main account, one in particular isn't used often and Ive forgotten the - 5372934. Joining in. In response to jg60. webmail. even went after my PayPal. co. uk" and the account was blocked while I was sending them). I went through steps 1 and 2 on this page, but when I select the link in step 3 it sends me back to the webpage "You Virgin. on 17-08-2022 19:35. 2) Once you have pasted it into Word, replace Username with your full Virgin Media / Ntlworld email address , and Password with your current email account password. Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. I've searched the forum but unfortunately haven't been able to find the answer. My Ntlworld email is still in use and they have the password to the account, I haven't been customers of VM for a few years, but my ntlworld email account wasn't deleted/deactivated. To add an account, select Add Account , select a suggested account from the dropdown menu or enter a different email address, and select Continue. BT. How to manage my email account | Virgin Media Help Take us with you in four easy steps. it requires I login with the main ntlworld address i used to setup the other emails many years ago. If the situation is as set out in option 2) then deleting the Ntlworld account will solve the problem. Mark as New; Bookmark this message; Subscribe to this message. Select required folder from the left side of the software panel. Devin. QuickStart, set up and connections. Mailbird might be able to detect server settings for Ntlworld. 0 Kudos Reply. Now you need to sign into the MY Virgin Media Account for that secondary email address. I could access this account a couple of weeks ago. I need access to the @ntlworld email as it is associated with a lot of other accounts but if I lose access to the @ntlworld email I will lose access to a lot of other accounts. When you get to that page there is a link to. all my folders have disappeared. Step-2: Enter the Ntlworld Mail login details. Our teams have been continuing to work on restoring historic emails into your inbox. . hi Megan i have taken screenshots i'm trying to login with the primary email, i'm not sure if i'm using the right password because even though this email address works in my client its stored in the clients password manager. I have Gmail too but I don't use it much. They’re all using the same. I'm not massively technical so I am stumped on this. Send test e-mail message: Cannot send the message. branson@virginmedia. com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Clear searchQuickStart, set up and connections. Needless to say I think that you've made the right choice. com mailbox is if you were able to log into the ntlworld mailbox and establish a forwarding to the Outlook. com" from I think "imap. co. Help > Create new Email address >. FWIW do consider migrating your email needs over to a new email provider to. Newbie poster here. In that case when you sign into your webmail account you have to enter that non VM email address (rather than your VM email address) as the username. I am using a Samsung android tablet, and i have an ntlworld. Select the necessary file saving option from the list that appears. The moderators will remove the. CoenobyOptions. The problems appear to have started shortly before 6pm last night, according to. ukntlworld. Hi, just setting up new phone and can't remember my ntlworld email password. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. DevinMigrating @ntlworld. gov. 08-08-2023 16:43 - edited 08-08-2023 17:10. live. Sadly, as the community have already advised email addresses need to be linked to an active service account to both stay active, and for us to be able to provide troubleshooting support. After that enter the credential ( Email Address and Password), IMAP Host, Port Number. Networking and WiFi. That takes you to a new page where you get the option to delete that email account. To access the email account using IMAP via an email app such as Outlook you now also have to generate a "Mail app" password to use instead or your webmail password. Outlook keeps asking me to log onto "pop. VM say they have made that change to improve the security of VM email accounts. com. Log in to your Virgin Media Business Mobile Account. Browse Virgin Media Virgin Media Community. lw01. uk and @virgin. com, @blueyonder. Step 4: On the next screen, select IMAP. Virgin Media users have had a torrid start to the week with the firm's email service going offline. Email us at consumer. Click the Sync button in the Mail app, at the top of your message list, to force the app to sync. . Thanks for that. champions@theguardian. 0 Kudos Reply. I tried going into their settings and check or change anything but to no avail, with a message of update failed when trying to update it. com. In that case when you sign into your webmail account you have to enter that non VM email address (rather than your VM email address) as the username. The sad thing is that if VM had complied with their own Terms and Conditions they would have deleted these old ntlworld email accounts 90 days after your previous. Virgin Media has apologised after an upgrade left some customers unable to access their email accounts – with a few saying they've been struggling to read their messages for over a week. com. 3) Ideally I would delete the ntlworld. com account JA: Are you logged into your email account on any other devices? Customer: Yes JA: Do you have security questions or a phone number on file to help reset your password? Customer: Yes JA: Anything else you want the Email Expert to know before I connect you? Customer: NoSecondary accounts changes now have to be made via the My Virgin Media account for the secondary email. Go to Family & other users. Logged on to Virgin Media and couldn't change my password as my email address was "not. Setup Your Ntlworld. Since yesterday afternoon I can’t. So, i decided, after seeing a friends set up, to purchase Microsoft 365 in the hope that i could read my emails and create folders on either machine, and each would work together. The hacker is currently changing passwords on old accounts and taking control of my identity. When you reset a VM email password that password now only allows you to access the relevant Webmail account. your virgin email account is currently unavailable in Email 2 hours ago; Can’t send or receive emails @ntlworld. com. If one of the accounts was in someone-else's name it would not be possible to switch the Ntlworld address over. How can I do this? - 5299558. Username: emailaddress@ntlworld. Source. Both my wife and I still send and receive emails using ntlworld email addresses. 9. Sorry for the inconvenience this may cause you. So i need someone to migrate just the email account to my new account. We would like to show you a description here but the site won’t allow us. Ari - Forum. While the majority of customers have been virgin. I need access to the @ntlworld email as it is associated with a lot of other accounts but if I lose access to the @ntlworld email I will lose access to a lot of other accounts. com email address. Sign into your Gmail account. The Google alert would be just to warn you that your password (s) may not be safe, you can change them to help keep your account secure. emails no longer being received. They will be able to check what email address you are using by going. i have checked and the email address is still linked to the account however no where within the account section can you change the password on a secodary email. Completing the steps there, you'll be sent a link to change to a new password. * Call costs may vary. Choose the appropriate File Naming option. Then it doesn't recognise my password. Sign into your Virgin Media Mail, view and pay your bills, or set up a Direct Debit. Virgin Media is having issues with its email service, with thousands of customers unable to access their accounts. Please include a daytime phone number. That will take you to the relevant "My Virgin Media" account for that email address. I'm here to help. As I mentioned she can't log into My Virgin Media or add her email address to her new phone because it did not accept her password and when I tried to. com secondary email, Thanks for coming back and confirming that. @msmj Each email address has it's own My Virgin Media account so you need to make sure that you sign in with the problem email address which may not be your primary username. Tech Support is open 24/7 on the numbers below. 4. com) Select the mail server as POP3 and enter the. Virgin Media Email - How to manage my email account Can’t access ntlworld email account in Email Sunday; Account hacked in Email Friday; credential or authentication info does not work & failed decrypting the password in Email 2 weeks ago; Deleted ntlworld email account still live in Email 2 weeks ago; I need help with email settings in Email 2 weeks ago In response to Adri_G. Go to My Virgin Media and select Sign in; Enter your My Virgin Media username; Enter your My Virgin Media password; Once you’ve signed in, head to Quick links at the bottom of the page and select Virgin Media Mail. To start the Add your email accounts wizard, press Ctrl-Shift-T. I tried accessing it via the virginmedia website, but I get webpage with the title "Your Virgin Media account is currently unavailable". I have been able to log into my Virginmedia account and change my password, but the hacker still. com, @virgin. Anyway, since. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. We strongly recommend you use a. This is the message I get when trying to log into my ntlworld email account it’s been like that for nearly 4 weeks I can’t change anything in the email settings. com email address for years. I find it absolutely disgusting that virgin media, takeover, NTL world, and then when you close your account with Virgin they literally don’t allow you after so many days to access and log into your email account online with your password. Stupidly, our old Ntlworld account which is somewhat inactive. Networking and WiFi. Can you please confirm when the email account was last accessed and if you have an active Virgin Media. When someone sends mail to an ntlworld address, it goes to the ntlworld mailbox represented by the address. com If you are still a customer then call Tech Support and they will help you get access to your email account. My old ntlworld account has been hacked. co. As of Thursday I haven't been able to access my NTL email through Outlook. When i try and use my iPhone to access virgin mail, via web mail, it gives a pop up , do you wish to download appsuite. If the issue still persist we suggest you to create a new user account and check: Refer to the steps below to create a new User Account: Go to Settings. ntlworld. Also, just to note. changing the password changes the account login password. Steps to Backup Virgin Media Webmail Emails. " - using pop3. Options. The account holder needs to contact Virgin Media to request that your email account's password be reset. Forum Member. Can anyone help with a complex problem caused by old age. I've noticed today that no ntlworld emails are coming through now on my mobile. According to Down Detector, the problems started at about 06:45 BST, and are affecting customers. But my email address used to end in ntlworld. In the next step, select the "Import emails from my other account (POP3)" option and click "Next". I type in the username and password but this request just keeps coming back. It appears that after the latest iOS update, ntlworld. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. Each email address now has its own My VM account Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. I have been using this email address for over 20 years but I can no longer log into my settings to change my password. VM have changed the way you reset the password on secondary accounts. Help!! My settings are. Browse Virgin Media Virgin Media Community. Ensure that the Email username is your full NTLWorld email address ; Select Log on using clear text authentication ; Select My server. Since 19 June 2023 now 21 June 2023 my username@ntlworld. Then click on the “My Profile” tab and go into “Manage Accounts”. Click on Update Settings > Account Details > scroll down to password and select Edit. 9. net or virginmedia email accounts. Forum Team. I called Virgin Media today, they were unable to help as they said it wasn't a virgin media issue and put me through to Virgin Gadget Rescue who informed me the solution was to go into My Virgin Media, select Account Settings and generate a new App password, this then let me log into my 3rd party mail client on my. I have been able to log into my Virginmedia account and change my password, but the hacker still appears to be able to access this email address and move messages received from eBay to the deleted items folder. During the past 4/5 days, we have been receiving emails (including the usual one regarding hacking your pc, we've watched you enjoy adult sites, we have your email and password etc), and also texts, where 'hacker' has been trying to reset passwords etc from various sites & apps. You’ll find these details on your bill or welcome email. . BT ID or Email address. In the meantime, I would recommend that the account holder of the upgraded phones you're referring to make contact with the Virgin Mobile team on 0345 6000 789 (or 789 from a Virgin Mobile handset). 19 June 2019. . com, @ntlworld. . Mark as New;. This changed -. 0 Kudos. Select required folder from the left side of the software panel. Maxatoria Posts: 17,980. If it happens to be a secondary account then warnings about the TV control and connect apps are not relevant as only the primary email account can access such apps. com Account with Your Email Program Using IMAP. QuickStart, set up and connections. virginmedia. " The fact th. VM say they have made that change to improve the security of VM email accounts. com. Dad has now bought a laptop and wants to use his email account on it but is unable to do so without entering his password. We would like to show you a description here but the site won’t allow us. Is there an issue with the ntlworld imap servers with authentication, my email hasn't worked since 11. If prompted, enter your password for the account and select Done. curl -v smtps://smtp. Reply. We are 100% certain regarding the correctness of the password and if I go to the VM website and attempt to login to her account it rejects the email address as being unrecognised. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. My ntlworld. 1) - mail is NOT accessible using Microsoft Outlook ( deleted, reinstalled, still fails), but it IS accessible using Apple mail. You can get to that section by clicking on the Account settings tab and then the Account details tab. . Thanks. The VM Forum Team should be able to assist with getting it fully deleted when they reach this thread. com email has been hacked and I'm no longer with Virgin Media & can't login in Email Friday; Need help with VM email client, for Family emails, on Firefox. Did you get it sorted out or is it just the usual of having to wait until they have tweaked something? 0 Kudos. Verify the e-mail address in your account properties. Help please 🙃" I log into the rental property Virgin account using the @ntlworld. Thanks. I can see Ceonoby has already been helping you with this, but you're still trying to figure out what is. I have changed my password as directed (Step 1), but Step 2 instructs me as follows: '1. You have received this email as one or more of your Virgin Media mailboxes has recently been locked due to suspicious activity being detected. Today I changed my virgin media password. SpeedHi, my ntlworld email has been hacked. Thanks again for the reply. When the password is requested, select the option ''forgot my password'' below. com automatically for you. I will send you a PM so that we can look into this further and see if we can get this resolved. However your VM email address itself will not be changed. com. My wife is having trouble signing into her ntlworld email account, a message saying the email or password are incorrect, the. Select Account settings. Rob. If the issue still persist we suggest you to create a new user account and check: Refer to the steps below to create a new User Account: Go to Settings. We would like to show you a description here but the site won’t allow us. Why can’t I log into my Ntlworld email? Re: Can’t login to ntlworld email If the address in question is not the primary one for the account try: go to My Virgin Media > My Profile > Manage accounts. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. Hey @jg60, Thanks for coming back to us, have you checked your email settings here to see if you have the auto delete function on? This would automatically remove any emails that are older than 30 days into the Junk folder. curl -v smtps://smtp. " Virgin. 18-01-2021. Contacted Virgin by phone and got it unblocked. Dad has now bought a laptop and wants to use his email account on it but is unable to do so without entering his password. @Timah No such announcement has been made by Virgin Media. on 06-03-2023 18:47. in Email 23 hours ago; NTLWORLD email Account hacked and I am locked out in Email yesterday; Just updated my VM email log in details & now logging in via secondary email. Stupidly, our old Ntlworld account which is somewhat inactive had. The first thing to do is to try using that password to sign into your ntlworld account using the Virgin Media Webmail service on the VM website. Sign into the account here:. 07-11-2022 14:55 - edited 07-11-2022 14:55. If you're looking to access your TV, broadband and phone account including your email, sign in here. Thanks. Choose Saving option like Email Application/File Format. Using “other” in the mail wizard, After adding your name, email, password and description, it pops up saying No password provided for “ntlworld” (taken from description. Sign into the account here:. Select Trust this browser. So that part should now say something like " youremailaddy@ntlworld. The route to App Specific passwords is now. I have a ntlworld primary email account, and a secondary email. not my email account password. I can now only access the email address on an old iphone which ports the data information across to new iphones but beyond that I am stuck. com, @ntlworld. Virgin Media; My Virgin Media; Shop;. I believe that she needs a new/valid password linked to her ntlworld email address so. I have the same problem this morning. If you want to access the email account via an email client you need to follow the instructions to create an app password to use in the email client along with the Ntlworld email address concerned as. How to Set Up Ntlworld. e. Dialled in Options. com. Check your email for free. 2) - mail is NOT accessible using Apple mail. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. This was created decades ago before Virgin existed. When someone sends mail to an ntlworld address, it goes to the ntlworld mailbox represented by the address. com mailbox is if you were able to log into the ntlworld mailbox and establish a forwarding to the Outlook. net, or @blueyonder. For example, if you use the same password for multiple accounts, you're at greater risk of your accounts being compromised. I just want the email address deleted. com email address. I am unable to log into my ntlworld email account. Change your browser. Old ntlworld email addresses, unable to add secondary email account to any new device thelawman999. The operator’s official fault. com email address but i still had access to receiving emails. You can plop them in separate folders if you want but that way you don't need to set email clients to login to various different servers. A steady stream of over 800 reports were submitted to the website Downdetector since 08:00 BST Tuesday. change the secondary account password by selecting View/Change. ntlworld email/password, i need to log back out and lock in with the xxx. If you click on "Learn more" you might find something useful there. I would greatly appreciate any help you can provide in urgently removing our old email accounts. I need to get rid of my NTLWorld email and my Windows for the last x amount of years logs in with my NTLWorld account. Clear browser cache and cookies. blueyonder. Majorly. Having said that last night for some peculiar reason I had to change the incoming server settings on my wife's phone to have server "imap. ’. I received an email from Microsoft saying they don't have permission to get my NTL Email. Having recently activated a Windows 10 update, I can no longer receive or send any emails using my, original, ntlworld. com’. 2) I'm unable to change the password to the ntlworld. I've been in contact with VM customer services but. create a new post here using their own forum account; remind them not to post any personal information in their post. Alternatively you can sign in to Virgin Media Web Mail by going to mail. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. Incoming server is on port 993 with SSL level security and outgoing is port 465, smtp. Please enter your email. "I cannot log into the secondary email as a separate MVM account - it doesn't recognise the password. So I've fallen foul of the recent security changes and accessing my old NTLWorld email. It's absolutely free. Maxatoria Posts: 17,980. It just keeps asking me to enter username and password, then when I provide the correct info, it pops back up again. Unable to compose, reply, forward or delete emails in Email yesterday; Password for outlook in Email yesterday; Broadband wayleave contract in QuickStart, set up and connections yesterday; Anyone had any problems verifying email for My Virgin? in Email yesterday; ordered wifi pods through whatsapp but had no confirmation/email in Networking and. Dad has no idea what his password is!On the View tab, select View settings. Provided you know the existing password you can to sign into the My Virgin. Hi, I have my iphone4 set up with my NTLWorld mail account and can sent and receive emails via Wi-Fi but can only receive over 3G, and not send. She can’t remember the original password unfortunately and has never changed it so can’t simply reset it. To logout of your Gmail account on other devices on your iPhone, you need to open the Gmail app. on 12-01-2023 17:29. If they are still there how do I see them and change password from the master account login? Update Settings> Account Details and then click on the link that says 'Manage other My VirginMedia Accounts'. Hello there I have an old ntlworld email that I can't log into anymore. Click the Add button, and select the mail option. I have attempted to speak to an agent via chat and gotten no. When I go to my virgin media page to log in, it says incorrect email or password, and when I click reset password it doesn't recognise my email. Secondary account changes now have to be made via the My Virgin Media account for the secondary email. Following all the advice removing the account it won’t let you re add it back in. That email account doesn't seem to exist anymore. The fact that you mention the account number suggests to me that you don't have a current VM broadband account. If you look in the top right hand corner of the email page you will see your email address, click on this and you will see "this account is managed by ntlworld. co. Reply. com mailbox, which would also require you had an address ending in. @blueyonder. Virgin Media. We would like to show you a description here but the site won’t allow us. The outlook mail programme seems to work ok but I am trying to future proof against the possibility of the ntlworld servers being decommissioned. BT. Is there a way to reset this? I'm still using this email and it has been working without an issue. 2) Once you have pasted it into Word, replace "Username" with your full Virgin Media / Ntlworld email address, and. x. In response to Kain_W. If prompted, enter your password for the account and select Done. That will take you through the steps to chnage your sign in / username to a non VM email account. When I sign into My Virgin Media, this is not connected to my email address (as. So go to My Virgin Media and sign in with the ntlworld email address that you want to change the password for. . The primary has been hacked and I was advised to change the password.